Our priority is ensuring each customer receives a brand new product every time. Because hair accessories are personal-use items, and we want to keep the highest standard of cleanliness, all sales are final. We do not accept returns or exchanges once an order has been placed. We put care into making sure Unwritten Hour pieces are shown as accurately as possible in size and color on your screen. If you’re ever unsure about a detail before ordering, please reach out to us at hello@unwrittenhour.com and we’ll be glad to help.